Return & Refund Policy

We want you to love what you buy. If you don't, we'll make it right.

Our 30-Day Guarantee

You have 30 days from the day your order arrives to request a return or refund. If something is wrong with your product, or it just isn't what you expected, get in touch and we'll sort it out.

What can be returned

To be eligible for a return, your item should be:

• In its original condition
• Unused and in the original packaging
• Return requested within 30 days of delivery

Damaged or faulty items

If your product arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with a photo or short video. We will arrange a replacement or full refund. In most cases, you will not need to return the item. Refunds follow the processing times below.

How to start a return

Just email us at info@pluswink.com with:

• Your order number
• The reason for the return
• A photo of the item (if it's damaged or wrong)

We'll reply within 24 hours with the next steps and return address.

Refunds

We issue approved refunds to the original payment method within 5-10 business days. If we require the item back, this period starts after we receive and check it. If no return is required, it starts when we approve the refund. Your bank may need extra time to show the payment.

Return shipping

For damaged or wrong items, we cover return shipping. For change-of-mind returns, the buyer covers shipping costs back to us.

What can't be returned

• Items used or damaged after delivery
• Items for which a return is requested more than 30 days after delivery
• Free gifts or promotional items